ASISTA Practice Pointer: Hot Tips for Contacting USCIS About Pending Survivor-Based Cases (Updated March 24, 2026)
By Maria Lazzarino
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April 28, 2026
This Practice Pointer synthesizes current recommendations for using USCIS customer service options for survivor-based relief applications. It also discusses how to supplement pending survivor-based petitions via mail, with the hotlines as a backup paper trail. As noted throughout, the information is accurate up to the publication date, but should always be cross-checked with information on USCIS’s website and Policy Manual for the most up-to-date government provisos.
This project was supported by Grant No. 15JOVW-23-GK-05161-MUMU awarded by the Office on Violence Against Women, U.S. Department of Justice. The opinions, findings, conclusions, and recommendations expressed in this publication/program/exhibition are those of the author(s) and do not necessarily reflect the views of the Department of Justice, Office on Violence Against Women.
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